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Call Center
is a key-coded option requiring no
additional hardware.
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Fully
functional informal Call Center featuring
Call Queuing, Routing, Reporting, and
Supervisory Functions.
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Skill-based
routing ensures the caller gets the
appropriate support person for call center
functionality in a small business
environment.
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Intelligent
Overflow rules for each Skillset.
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Real-time and
historical reporting for accurate detailed
reports.
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Choice of
software or hardware wallboard support for
traditional or advanced Call Centers with
reporting.
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Fully
integrated with voicemail.
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Inbound CLID
(Caller ID) Displayed on Agent's Telephone
LCD Display before call answered
(configurable).
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Call Forward
to Voicemail on Agent sets.
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Split-out
Supervisor functionality as a separate
feature.
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Custom
Auto-Attendant transfer supported.
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Silent
Monitoring supported.
The
Norstar Basic Call Center System for both the Call
Pilot 100 and 150 platforms is compatible with the
Norstar Compact and Modular Integrated
Communications Systems.
This Basic
Call Center supports 20 configured agents, 2
skillsets, 20 routing steps/skillset, 30 built-in
announcements, 15 lines, 2 skillset mailboxes,
20 Intelligent overflow rules/skillsets, 15
simultaneous incoming calls in the system, and all
agents can be supervisors.
The
Optional Call Center reporting package shows
real-time statistics, historical statistics, and
supports hardware and software ip
wallboards.
 Click
here for ipView Wallboard information.
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